Customer Care
Questions about orders, shipping, products, returns, and exchanges? Details and more information can be found here:
When will my order ship?
When will my order ship?
Orders are processed within 2–4 business days. Once shipped, you will receive a confirmation email with tracking details.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes. Expedited shipping options are available at checkout for faster delivery.
Do you ship nationwide?
Do you ship nationwide?
We currently ship within the United States, with plans to expand internationally in the future.
What is your return policy?
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be unworn, unused, and in their original condition. For all inquiries please email oysterandarrow@gmail.com
Do you offer exchanges?
Do you offer exchanges?
Yes. If you would like a different size or style, we’re happy to assist with an exchange based on availability.
Are any items final sale?
Are any items final sale?
Select items, including limited releases or custom pieces, may be final sale. These will be clearly noted at the time of purchase.
What materials do you use?
What materials do you use?
We prioritize high-quality, natural materials, including organic and eco-conscious fabrics whenever possible. Each piece is selected for both comfort and longevity. Material details are listed on product pages.
How should I care for my pieces?
How should I care for my pieces?
Specific care instructions are listed on each product page.
What makes your prints unique?
What makes your prints unique?
Each print is inspired by a specific place and thoughtfully illustrated to reflect its character, charm, and defining details. No two are the same.
Will you be adding new locations?
Will you be adding new locations?
Yes. We are continually developing new prints inspired by meaningful destinations, each released with intention. Many of our designs are guided by interest within a particular region, and we always welcome suggestions. If there is a place you would love to see, we invite you to share it with us via email.
Do you offer custom designs?
Do you offer custom designs?
Yes. We offer custom designs for orders above a certain quantity, with minimums that vary by product. Each custom print is developed with the same thoughtful approach and attention to detail as our collections. For inquiries, we invite you to contact us via email.
How can I contact you?
How can I contact you?
For any questions, please reach out to us at oysterandarrow@gmail.com. We’re always happy to help.
